Customer Service Liaison

3 weeks ago


Clarksburg, Maryland, United States Leslie's, Inc. Full time

Key Responsibilities:

• Respond to inbound and outbound calls to provide exceptional customer service.
• Schedule appointments and manage customer communication through various channels.
• Assist walk-in customers and resolve their queries in a timely and professional manner.
• Verify and confirm new spa orders, ensuring accuracy and attention to detail.
• Process spa warranty claims and resolve any issues efficiently.
• Conduct daily audits to maintain high standards of customer service and operational efficiency.
• Process e-store orders and close service orders in a timely manner.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using technology and software applications to manage customer interactions and orders.



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