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Senior Systems Support Engineer

2 months ago

Atlanta, Georgia, United States InsideHigherEd Full time
Job Title: Senior Systems Support Engineer (Remote)
Location: Remote
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 276050
About Us

At InsideHigherEd, we are dedicated to fostering a culture of innovation and excellence in higher education. We value diversity and strive to create an inclusive environment that supports learning and growth for all members of our community.

As a prominent platform in the education sector, we serve a vast audience, providing insights and resources that empower institutions and individuals alike. Our commitment to research and development ensures that we remain at the forefront of educational technology and practices.

Job Summary

The Senior Systems Support Engineer is responsible for the advanced design, integration, implementation, and modification of a variety of user information systems within a complex environment. This role involves coordinating the installation, testing, operation, troubleshooting, and maintenance of these systems, while providing both functional and technical expertise to support user operations.

Key Responsibilities

1. Needs Analysis: Conduct thorough needs assessments and plan the installation of new or modified hardware/software solutions.

2. System Requirements: Develop comprehensive functional and technical requirements and specifications for IT systems.

3. Technical Support: Provide expert technical support by managing system resources, administering accounts, and ensuring security and recoverability of systems.

4. Performance Monitoring: Continuously monitor and report on system performance metrics.

5. Server Support: Offer support for internal departmental servers and systems.

6. Inventory Management: Maintain detailed inventories of hardware and software, including managing software licenses.

7. Technical Presentations: Deliver technical presentations to both technical personnel and user department administrators.

8. Project Leadership: May lead technical project teams and provide guidance to junior technical staff.

9. Additional Duties: Perform other related tasks as assigned.

Required Qualifications

Educational Background: Bachelor's Degree in Computer Science or a related field, or equivalent experience.

Other Requirements: Valid driver's license and relevant certifications may be required. Candidates should be prepared to handle hazardous materials and work in environments with various physical demands.

Experience:

A minimum of four to six years of relevant experience in a similar role is required.

Preferred Qualifications

Additional certifications in virtualization and technical leadership skills are highly desirable.

Skills

This position requires advanced knowledge of IT systems design, installation, and maintenance, along with expertise in various applications and platforms.

Equal Employment Opportunity

InsideHigherEd is an Equal Employment Opportunity Employer, committed to maintaining a fair and respectful environment for all. We prohibit discrimination based on various factors, ensuring equal opportunity for all applicants and employees.