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Customer Service Representative

1 week ago

Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time

About the Job

We are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will be responsible for handling customer calls in a professional and courteous manner.

Key Responsibilities

  • Provide accurate information to customers and explain products and policies in a clear and concise manner.
  • Handle complex customer inquiries in areas of expertise.
  • Makes every effort possible to answer the customer's question or solve the problem during the call.
  • Educate and convert customers to different or additional self-service channels where possible.

Requirements

  • High school education or equivalent required.
  • Excellent customer service skills and ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.

About Us

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.