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Luxury Hotel Operations Director

1 week ago

Boston, Massachusetts, United States The Newbury Boston Full time

Company Overview:

The Newbury Boston is a luxury hotel located in the heart of Boston's Back Bay, offering guests an unforgettable experience.

We are seeking a highly skilled Housekeeping Manager to join our team and contribute to our mission of providing exceptional guest satisfaction.

About the Role:

As a Housekeeping Manager at The Newbury Boston, you will be responsible for ensuring the efficient operation of the housekeeping department, maintaining high standards of cleanliness and guest satisfaction, and leading a team of housekeeping staff.

Main Responsibilities:
  • Guest Experience: Ensure that all guest rooms are clean and well-maintained, responding promptly to any guest complaints or concerns.
  • Team Leadership: Motivate, coach, counsel, and discipline housekeeping personnel according to company policies and procedures.
  • Operational Efficiency: Implement effective cleaning schedules, manage inventory, and optimize resource allocation to minimize costs and maximize productivity.
  • Quality Control: Conduct regular room inspections, monitor cleaning standards, and address any issues promptly.
  • Collaboration: Work closely with other departments, such as front desk and engineering, to ensure seamless communication and service delivery.