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Receptionist

2 months ago

Phillipsburg, New Jersey, United States Pinnacle Treatment Centers NJ - II LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Pinnacle Treatment Centers NJ - II LLC. As a Receptionist, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Customer Service: Welcome visitors and patients by greeting them in person or over the phone, answering or referring inquiries.
  • Cash Handling: Responsible for cash collection and daily balancing.
  • Clerical Functions: Perform all clerical duties, including typing, filing, mail and correspondence flow, electronic organization of files, etc.
  • Phone Coverage: Responsible for daily phone coverage functions.
  • Security: Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
  • Coordination: Coordinate appointments for clients and staff.
  • Communication: Communicate all relevant information to supervisory staff regarding clients and the facility.
  • Financial Management: Manage Accounts Receivable/Accounts payable/deposits.
  • Facility Maintenance: Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
  • Intake Processing: Process intakes, assist guests, upload documents in HER/EMR, coordinate with billing for private insurance.
  • Training and Development: Attend team meetings and complete all training courses timely as required.
Requirements
  • Education: High School diploma/GED or verifiable work experience in lieu of education.
  • Experience: One (1) year of experience in an office setting; experience in the medical field a plus.
  • License: Must possess a current and valid driver's license in the state of employment. This role may be required to drive for company business. Localized travel up to 10% may be required.
Preferred Qualifications
  • Education: Associate's degree.
  • Experience: One (1) year experience working in substance use and/or mental health field.
Benefits
  • PTO: 18 days Paid Time Off.
  • 401k: Company-sponsored 401k plan with match.
  • Training and Certification: Company-sponsored ongoing training and certification opportunities.
  • Benefits Package: Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP): Eligible employees may be eligible for this program.
  • Tuition Assistance: Discounted tuition and scholarships through Capella University.