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Surgical Technology Specialist
2 months ago
At Brainlab, we are at the forefront of digital medical technology, pioneering advancements in software for radiosurgery and surgical navigation. As a leader in the field of digital surgery, radiotherapy, and integrated operating rooms, we are committed to transforming healthcare and enhancing patient outcomes globally.
With a presence in over 6,000 hospitals across 121 countries, our dedicated team of more than 2,000 professionals collaborates in a supportive environment to achieve a shared mission.
We invite you to be part of our journey towards making a significant impact in the medical field.
Position Overview
As a Clinical Applications Engineer, your responsibilities will include:
- Conducting on-site clinical assessments for both new and existing clients to showcase the application of our products and services, thereby enhancing the utilization of IGS (Image Guided Surgery) technologies.
- Providing expert consulting and support to surgeons and operating room teams, facilitating problem-solving during procedures to optimize surgical efficiency.
- Leading the installation process and ensuring operational effectiveness at customer locations.
- Training and educating medical staff, including surgeons, Radiology, Central Sterile Processing, Biomedical, and IT personnel, on the effective use of our surgical solutions.
- Leveraging your engineering knowledge to suggest improvements and modifications to enhance product quality.
- Acting as the primary point of contact for customers, maintaining regular communication to assess satisfaction and identify opportunities for service contracts and upgrades.
- Collaborating with the Account Manager to identify customer needs and initiate sales opportunities.
- Addressing product-related issues through thorough analysis and application of engineering expertise.
- Staying informed about new developments in Brainlab's offerings and competitive products through continuous education and research.
- Participating in annual continuing education for surgical practices and maintaining product knowledge.
- Promoting our surgical products and services at industry trade shows.
- Ensuring high levels of customer satisfaction.
- Performing additional duties as necessary.
- Willingness to travel over 50% of the time.
Qualifications
To be successful in this role, you should possess:
- A Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or a related field.
- A minimum of 1-3 years of experience in a technical support capacity within the healthcare sector is preferred.
- 1-2 years of customer service experience is advantageous.
- Familiarity with surgical procedures, anatomy, and medical terminology is preferred.
- Proficiency in Microsoft Office and other PC software applications.
- A self-motivated, detail-oriented approach with a proven ability to make independent decisions.
Additional Information
We offer a business casual work environment and a competitive compensation package that includes medical, dental, life insurance, long-term and short-term disability, and a matching 401k plan, among other benefits.
Brainlab, Inc. is an equal opportunity employer. We welcome applications from all qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required for positions that necessitate onsite presence at customer locations in compliance with relevant regulations. Exemptions may apply.
Brainlab participates in E-Verify. For more information, please refer to the EEO Law Poster.
