Spa Attendant

4 weeks ago

Charlotte, North Carolina, United States Marriott Full time

Job Summary

As a Spa Attendant, you will provide exceptional guest service and create memorable experiences for our spa guests. You will be responsible for ensuring the highest level of cleanliness and organization in the spa area, as well as providing amenities and services to our guests.

Key Responsibilities

  • Provide general spa orientation to guests upon arrival, including the location and use of locker rooms, lounge areas, and hospitality stations.
  • Offer guests amenities such as water, juice, or heated neck pillows.
  • Answer questions about general property information and amenities.
  • Escort guests to and from treatment rooms.
  • Check computer for updates and changes to schedule regularly throughout the day.
  • Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
  • Dispose of trash and dirty linens in the proper area.
  • Secure supplies and equipment at the end of each shift.
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
  • Anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.

Requirements

  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

About Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Marriott, we are dedicated to creating experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Our Gold Standards are the foundation of our company and guide us each day to be better than the next. We are proud to offer the chance to be proud of the work you do and who you work with.

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