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Client Relations Specialist

2 months ago

WilkesBarre, Pennsylvania, United States TEKsystems Full time

Position Overview:

The Client Services Associate is tasked with a variety of responsibilities aimed at ensuring superior service delivery and client satisfaction.

Key responsibilities include:

- Upholding exceptional service standards by ensuring prompt responses and effective resolution of inquiries.

- Demonstrating reliability and the ability to manage multiple tasks across various systems, including documentation, call handling, and follow-ups as necessary.

- Fostering a collaborative team environment that prioritizes customer service and promotes organizational growth.

The majority of interactions will involve current clients seeking assistance with their policies, including:

- Modifications or updates to their accounts

- Enhancing existing client relationships

- Addressing cancellation requests

- Establishing automatic payment options

- Timely processing of all incoming leads

Required Skills:

Proficiency in customer service, property and casualty insurance, workers' compensation, commercial insurance, auto insurance, insurance sales, and fiduciary responsibilities.

Preferred Qualifications:

Prior experience in any of the following insurance sectors is highly desirable: professional liability, small business insurance, workers' compensation, general liability, business owners policies (BOP), commercial auto, or umbrella insurance.

About TEKsystems:

TEKsystems is a leader in transformation, partnering with clients to implement innovative ideas and solutions that leverage new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a prominent provider of Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes applications from all individuals, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.