Executive Director of Operations
2 weeks ago
Burger Bach is a renowned gastro pub inspired by New Zealand, celebrated for serving award-winning gourmet burgers made from 100% grass-fed beef. Our commitment to providing an intelligent indulgence experience is reflected in our all-green, no-grain approach. We're part of the #lifesabach movement, and we're looking for talented individuals to join our team.
Key Responsibilities- Guest Experience: Ensure impeccable execution to deliver exceptional customer service.
- Leadership: Be the go-to person for all needs as directed by the Managing Director, embodying and promoting Burger Bach's 5 core values daily.
- Complaint Resolution: Investigate and resolve any complaints to ensure every guest leaves happy.
- Team Communication: Communicate the brand vision effectively to the team and provide clear direction.
- Operational Excellence: Execute operational policies and activities flawlessly, understand and meet fiscal goals set by the Managing Director, and analyze and optimize restaurant operations for performance.
- Talent Development: Identify and develop talent within the restaurant, ensure all staff members are fully trained, and the restaurant is appropriately staffed.
- Marketing and Compliance: Implement marketing strategies as directed and ensure compliance with health, fire regulations, and maintain building standards.
- Quality Control: Monitor food preparation, portion sizes, and presentation to maintain quality standards.
- Culture and Atmosphere: Create a fun and conducive atmosphere for all.
- Competitive Package: Enjoy a competitive pay and benefits package, including paid time off, health insurance, employee discount, and paid training.
- Dynamic Industry: Work in a dynamic and fast-growing industry, learning valuable skills in leadership, operations, and customer service.
Located in Midlothian, we're looking for a highly skilled and motivated individual to take on this exciting role and be part of the Burger Bach family.
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