Lead Systems Operations Engineer

3 days ago

Phoenix, Arizona, United States Wells Fargo Full time
About this role:

We are seeking a highly skilled Lead Systems Operations Engineer to join our Technology organization and be part of our Chief Technology Office. This role will be responsible for leading complex initiatives designed to mitigate current and emerging risks with broad impact.

Key Responsibilities:
  • Lead complex initiatives to mitigate current and emerging risks with broad impact
  • Work as a key participant in large-scale planning of computer systems and network infrastructure for storage and backup
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions
  • Make decisions on technical changes and enhancements
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
  • Consult with engineering teams on change design requiring a solid understanding of technical process controls or standards that influence and drive new initiatives
Requirements:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience with data storage technologies, applications, and storage hardware architectures
  • 5+ years of experience working in distributed file systems environments
  • 5+ years of experience in backup and recovery solutions such as Cohesity, Rubrik, Veritas, or Avamar
  • 5+ years of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management, and Availability Management experience
  • 5+ years of experience influencing management on technical or business solutions
  • 5+ years of experience in leading and facilitating analysis of current systems, problem identification, and resolution
Desired Qualifications:
  • 2+ years of Risk Management or Business Controls experience
  • 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Google logging, Elasticsearch, Splunk, GitHub, Big Panda, and ServiceNow
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to articulate technical solutions to both technical and business audiences
  • Experience in IT Capacity Management
  • Experience in Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
  • Understanding of Agile practices and ability to work with Agile teams to define and track user stories
  • Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization
  • Strong knowledge and experience with deploying automations at scale in cloud environments such as Google Cloud Platform (GCP) or Azure
Job Expectations:
  • Willingness to work on-site at stated location on the job opening
  • This position offers a hybrid work schedule
  • This position is not eligible for Visa sponsorship
  • Relocation assistance is not available for this position

We value diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

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