Hotel Receptionist

We are seeking a highly skilled and professional hotel front desk agent to provide exceptional service to our guests at Affordable Suites Warren.

The ideal candidate will be responsible for welcoming guests, managing their information, distributing room assignments, and answering general inquiries to ensure a seamless stay.

Key responsibilities include:

• Performing regular administrative tasks: maintaining accurate and up-to-date guest information
• Handling customer complaints: addressing and resolving guest concerns in a professional and courteous manner
• Managing room bookings: processing reservations, answering inquiries, and providing information on available rooms, amenities, and rates
• Welcoming and registering guests: providing keys, room numbers, and recording credit card information
• Communicating with housekeeping: ensuring guest rooms are ready and available

Requirements:

• High school diploma or equivalent: required
• Working knowledge of Microsoft Office: essential
• Experience in the hospitality industry: preferred, with a minimum of 1 year of experience as a hotel front desk agent, receptionist, or guest service specialist
• Excellent communication and interpersonal skills: required
• Ability to work in a fast-paced environment: essential