Auto Body Shop Manager

The Auto Body Shop Manager is responsible for overseeing the daily operations of the shop, ensuring profitability, customer satisfaction, and operational efficiency. This role includes managing a team of technicians, service advisors, and support staff while adhering to quality standards, safety protocols, and company policies.

• Operational Management:
  • Oversee daily operations of the auto body shop, ensuring workflow efficiency and high-quality repairs.
  • Maintain and improve operational processes, ensuring compliance with industry standards and safety regulations.
  • Coordinate with service advisors, technicians, and suppliers to ensure timely completion of repair jobs.
  • Ensure that equipment and tools are well-maintained and properly used by staff.
• Team Leadership:
  • Hire, train, and supervise a team of technicians, estimators, customer service representatives, and other staff members.
  • Foster a positive work environment, promoting teamwork and continuous improvement.
  • Conduct performance reviews, provide feedback, and implement development plans to improve staff skills and productivity.
  • Handle employee issues, grievances, and discipline when necessary.
• Customer Relations:
  • Maintain high levels of customer satisfaction by ensuring excellent service and addressing customer concerns promptly and professionally.
  • Oversee the preparation of estimates and the management of customer expectations regarding timelines and costs.
  • Handle escalated customer complaints, ensuring timely and satisfactory resolution.
  • Promote a culture of customer-first service.
• Financial Management:
  • Manage shop budgets, including labor, parts, and overhead costs, to ensure profitability.
  • Monitor shop performance metrics (KPIs), including revenue, profit margins, cycle time, and customer satisfaction scores.
  • Prepare and submit financial reports to the owner or regional manager as required.
  • Implement cost-saving initiatives without compromising service quality.
• Sales & Marketing:
  • Drive business growth by promoting services to new and existing customers.
  • Develop marketing strategies to increase shop visibility and attract more business.
  • Establish and maintain relationships with insurance companies, fleet accounts, and other key business partners.
  • Monitor market trends and customer needs to adjust services or pricing strategies accordingly.
• Compliance & Safety:
  • Ensure the shop is compliant with all local, state, and federal laws and regulations, including environmental and safety requirements.
  • Conduct regular safety meetings and enforce safety standards and practices across all operations.
  • Maintain necessary certifications for the shop and staff, including I-CAR, ASE, and other relevant credentials.
• Inventory & Vendor Management:
  • Oversee the procurement of parts, materials, and supplies.
  • Manage relationships with vendors to ensure timely delivery and competitive pricing.
  • Maintain optimal stock levels to support operations without over-investing in inventory.

• Education: High school diploma or equivalent required. Bachelor's degree in business management or automotive-related field preferred.
• Experience:
  • 5+ years of experience in the automotive repair or body shop industry, with at least 2 years in a management role.
  • Strong understanding of collision repair processes, tools, and technologies.
  • Experience with budgeting, P&L management, and performance reporting.
• Certifications: I-CAR and ASE certifications are a plus.
• Technical Skills: Familiarity with auto body shop management software (e.g., CCC ONE, Mitchell), Microsoft Office Suite, and accounting software.
• Other Skills:
  • Excellent leadership, communication, and problem-solving skills.
  • Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
  • Customer service-oriented with strong negotiation skills.
  • Ability to work well under pressure and handle multiple responsibilities effectively.

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Retirement plan with company match.
• Ongoing training and career development opportunities.