Pet Care Insurance Specialist

3 days ago


Columbus, Ohio, United States Pumpkin Full time
Pet Care and Insurance Services

We're a team of dedicated professionals at Pumpkin, a leading provider of pet care and insurance services. Our mission is to deliver exceptional care and support to our furry friends and their human families.

Our Team
  • We have a team of experienced customer service representatives who are passionate about helping pet parents make informed decisions about their pets' care.

This role is an exciting opportunity for a friendly and empathetic Customer Care Advocate to join our team and provide top-notch service to our customers. As a key member of our customer care team, you will help pet parents understand how to protect their pets with our insurance and non-insurance products.

About the Role
  • This is a hybrid position, requiring a minimum of 2 days a week in our Columbus, OH office. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as generous PTO and paid holidays.
  • The initial rate is $16.00/hour (minimum of 40 hours per week), with opportunities for advancement based on performance.
  • We're looking for someone with prior experience in customer service, preferably in a high volume call center or veterinary clinic. Strong communication and problem-solving skills are essential for this role.
  • You will be working closely with our ticketing software (Zendesk, Kustomer, Gladly, etc) to ensure seamless customer interactions.

We value our employees and strive to create a positive work environment that promotes growth and innovation. If you're passionate about providing exceptional customer service and making a difference in the lives of pets and their families, we encourage you to apply.

What We Offer
  • A competitive salary range of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as generous PTO and paid holidays.
  • Ongoing training and development opportunities to help you grow in your career.
  • A fun and dynamic work environment with a team of passionate professionals.


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