Pet Care Insurance Specialist
3 days ago
We're a team of dedicated professionals at Pumpkin, a leading provider of pet care and insurance services. Our mission is to deliver exceptional care and support to our furry friends and their human families.
Our Team- We have a team of experienced customer service representatives who are passionate about helping pet parents make informed decisions about their pets' care.
This role is an exciting opportunity for a friendly and empathetic Customer Care Advocate to join our team and provide top-notch service to our customers. As a key member of our customer care team, you will help pet parents understand how to protect their pets with our insurance and non-insurance products.
About the Role- This is a hybrid position, requiring a minimum of 2 days a week in our Columbus, OH office. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as generous PTO and paid holidays.
- The initial rate is $16.00/hour (minimum of 40 hours per week), with opportunities for advancement based on performance.
- We're looking for someone with prior experience in customer service, preferably in a high volume call center or veterinary clinic. Strong communication and problem-solving skills are essential for this role.
- You will be working closely with our ticketing software (Zendesk, Kustomer, Gladly, etc) to ensure seamless customer interactions.
We value our employees and strive to create a positive work environment that promotes growth and innovation. If you're passionate about providing exceptional customer service and making a difference in the lives of pets and their families, we encourage you to apply.
What We Offer- A competitive salary range of $55,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as generous PTO and paid holidays.
- Ongoing training and development opportunities to help you grow in your career.
- A fun and dynamic work environment with a team of passionate professionals.
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