Service Engineer

3 weeks ago


Dunkirk, New York, United States QuidelOrtho Corporation Full time
About the Job: We are seeking a highly skilled Service Engineer - Field Operations to join our team at QuidelOrtho Corporation in the Baltimore/DC area. As a key member of our field operations team, you will be responsible for providing technical expertise to customers throughout the region. This is a field-based position that offers a company car, gas card, cell phone, and laptop. All vehicle maintenance will be covered by QuidelOrtho.

Key Responsibilities:

  • Provide technical expertise to customers, including installation, operation, maintenance, repair, and modification of electromechanical equipment.
  • Troubleshoot technical problems and systems issues.
  • Determine technical solutions in accordance with product and customer specifications and recommend actions to company or customer representatives for coordinative product solutions.
  • Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
  • Assess customer needs and recommends solutions in accordance with product specifications and customer specifications.
  • Conducts technical training and product briefing with customers, vendors, and company representatives as needed.
  • Act as local on-site representative to customer's organization. Manage all territory responsibilities including preventive maintenance & upgrades including software & hardware.
  • Provide service support in the hospital/clinic laboratory environment.
  • Individual parts management, online training, and administrative expense reporting.


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