Retail Sales Associate

5 days ago


Little Rock, Arkansas, United States David's Bridal, LLC. Full time
About the Role
As a Retail Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers. Your responsibilities will include interacting with customers, maintaining a friendly and professional approach, and supporting the welcome desk, cash wrap, systems/processes, inventory management, and daily routines. We are looking for someone who is passionate about fashion, has excellent communication skills, and a strong work ethic.

Responsibilities
* Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in-person
* Maintain all service vows which include being prepared, welcoming, meeting the needs, and being there for all customers
* Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
* Proactively address customer concerns with confidence and escalate when necessary
* Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
* Promote all alteration services and personalization options
* Maintain store-standards to support a flawless shopping experience
* Respond promptly to all customer questions providing product and service information
* Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
* Engage in the inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise
* Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
* Assist with all sales promotions and visual updates

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