Retail Store Leadership Opportunity

6 days ago


Honolulu, Hawaii, United States SEPHORA Full time

About Us:

Sephora is a leading beauty retailer dedicated to empowering individuals to become the best versions of themselves. Our mission is to reimagine the future of beauty by providing top-notch products, services, and experiences that inspire our customers and teams alike.

The Role: As a Store Manager, you will be responsible for overseeing store operations, ensuring exceptional client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.

Main Responsibilities:

  • Store Operations and Sales: Oversee daily store operations, ensuring a seamless client experience. Develop and implement strategies to drive store sales and increase profitability.
  • Team Leadership and Development: Lead, coach, and motivate a team of associates to meet or exceed sales targets. Conduct performance appraisals, manage employee development, and provide ongoing feedback.
  • Client Satisfaction and Service: Ensure high levels of client satisfaction through excellent service. Handle client complaints and provide appropriate solutions. Work to ensure client loyalty and engagement by supporting client loyalty programs and services.
  • Store Standards and Compliance: Maintain outstanding store condition and visual merchandising standards. Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
  • Resource Management: Manage inventory levels to ensure product availability. Allocate resources and handle staffing, ensuring optimal productivity and performance.

Requirements:

  • Proven successful experience as a retail manager. 3-5 years of experience managing a high volume, complex retail or hospitality setting.
  • Strong leadership skills and business acumen. Client management skills. Strong organizational skills.
  • Excellent communication and interpersonal skills. A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule. Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance-filled environment & can handle and apply products to clients-with or without accommodation.


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