Store Operations Manager

4 weeks ago


Turtle Lake, Wisconsin, United States Walmart Full time
Job Summary

As a Store Lead at Walmart, you will be responsible for directing and guiding members of management and hourly associates on proper customer service approaches and techniques. You will ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Additionally, you will drive and ensure the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved.

Key Responsibilities
  • Directs and guides members of management and hourly associates on proper customer service approaches and techniques.
  • Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
  • Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved.
  • Participates in community outreach programs and encourages and supports associates in serving as good members of the community.
  • Directs facility operations by setting the standard for appropriate service levels and teaching and developing effective merchandise presentation.
  • Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates.
  • Drives the execution of multiple business plans and projects by identifying customer and operational needs and developing and communicating business plans and priorities.
Requirements
  • 1 year's general management experience to include financial accountability.
  • 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees.
Benefits

Walmart offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure.



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