
Software Development Engineer, Customer Engagement Technologist
3 weeks ago
Amazon.com is a global leader in customer service, driving innovation and customer obsession into every aspect of its business. The Customer Engagement Technologies (CET) department plays a crucial role in enhancing customer service operations through Self Service and Automation features, CRM, contact center infrastructure, and client applications.
We prioritize robust architecture, world-class user experience, and leveraging big data to drive insights and solutions. Our team is seeking a highly skilled Software Development Engineer to work on a multi-year, large-scale enterprise software program. This individual will be part of a global product and technology team responsible for developing the next generation of contact routing for Amazon Customer Service, providing seamless customer support experiences and ensuring issues are resolved during the first interaction.
About the Job
As a Software Development Engineer in CET, you will participate in the implementation and delivery of contact center systems built on top of our next-generation routing system, utilizing the power of Generative AI and Machine Learning for improved intents and routing signals, and preserving customer contact journey data. You will collaborate with experienced cross-disciplinary team members to conceive, design, and bring innovative products and services to market.
Key Responsibilities
1. Design and build innovative technologies in a large distributed computing environment.
2. Collaborate with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence project prioritization, meeting objectives, and adhering to business plans towards shared goals.
A Day in the Life
You will work closely with senior leaders and stakeholders to drive collaboration and influence project prioritization. Your responsibilities will include designing and building innovative technologies, collaborating with cross-functional teams, and working in an agile environment to deliver high-quality software.
Benefits
Amazon offers a comprehensive range of benefits that support employees and their eligible family members, including domestic partners and children. These benefits may vary by location, regularly scheduled hours worked, length of employment, and job status. The benefits generally applicable to regular, full-time employees include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan.
Compensation
The estimated salary for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Amazon's total compensation package includes equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.
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Seattle, Washington, United States Amazon Full time**About Amazon**Amazon.com is a leading global retailer recognized for its commitment to customer service. In the Customer Engagement Technologies (CET) department, we drive innovation and customer obsession into everything we do.We focus on building robust architecture, world-class user experience, and leveraging big data to drive insights and solutions...
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