Client Relations Manager for Personal Insurance Services

2 weeks ago


Danville, Vermont, United States Alera Group Full time

About Us:
The Noyle Johnson Group is a reputable independent agency dedicated to serving clients in Central Vermont and the North East Kingdom. Our offices are strategically located to provide personalized service.

We believe in establishing enduring relationships built on trust rather than merely transactional interactions. Our mission is to deliver security and peace of mind through dedicated service.

Join Our Team:
Are you seeking a workplace that offers opportunities for professional growth and the chance to make a meaningful impact? Would you like to be part of a collaborative team that values open communication, accountability, and mutual success?

Position Overview:
The Client Relations Manager, reporting to the Personal Lines Service Manager, plays a crucial role in enhancing the Agency's reputation and revenue. This position is focused on delivering outstanding service, proactively assessing, advising, and securing coverage to maintain existing clients and attract new ones.

This role offers a hybrid work arrangement, allowing you to work from our office and remotely.

Key Responsibilities:
- Support agency processes and best practices while actively participating in relevant internal meetings.
- Understand each client's decision-making process, goals, and challenges, ensuring our services meet their expectations.
- Achieve a client retention rate of at least 94%, striving towards 98%.
- Conduct comprehensive annual reviews for high-value accounts and periodic reviews for other multi-policy clients.
- Utilize IT tools and resources effectively to enhance personal and team efficiency.
- Serve as a role model for behaviors aligned with the Alera Group brand.
- Recognize how personal work habits influence overall agency performance.
- Pursue professional development and seek feedback to foster growth.
- Ensure compliance with underwriting guidelines during application and renewal processes.
- Maintain thorough documentation and proactive account management.
- Foster a collaborative environment among colleagues.

Qualifications:
- BA/BS degree preferred.
- Valid Insurance Producer License.
- Experience in personal lines account management.
- Comprehensive knowledge of insurance markets, policies, and products.
- Exceptional listening skills and attention to detail, with the ability to manage multiple projects and deadlines.
- Strong communication and organizational abilities.
- A proactive problem solver with a sense of urgency.

Benefits:
- 401(k) plan
- Dental and health insurance
- Flexible work schedule
- Paid time off
- Vision insurance
- Remote work options
- Bonus opportunities

Equal Opportunity Employer:
We are committed to diversity and inclusion in the workplace. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.



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