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Public Safety Telecommunicator

1 month ago

Humble, Texas, United States City Of Humble Full time
Job Summary

We are seeking a highly skilled and detail-oriented Public Safety Telecommunicator to join our team at the City Of Humble. As a Telecommunicator, you will be responsible for answering emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and providing critical information to the public.

Key Responsibilities
  • Answer emergency and non-emergency calls and provide critical information to the public
  • Dispatch police, fire, and EMS personnel to emergency and non-emergency calls
  • Monitor radio traffic and provide assistance as needed
  • Maintain accurate and detailed logs of field personnel's locations, times, and other information
  • Provide emergency communications link to other police agencies during critical situations
  • Receive, assist, and direct walk-in complainants at the police department facility
  • Document and forward telephone messages to the intended recipient
  • Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion
  • Operate radio equipment to dispatch Police, Fire, and E.M.S. personnel
  • Operate video/audio monitoring equipment
  • Maintain detailed documentation on calls for service dispatched or any other information received through the dispatch office
  • Operate Computer Aided Dispatch computer terminals
  • Accept monetary payments in the form of a money order for municipal fines and issue accurate receipts to violators
Requirements
  • Must be a citizen of the United States
  • Must be at least 21 years of age
  • Must possess a high school diploma or GED
  • Must successfully pass a pre-employment battery of testing that includes background, polygraph, psychological, physical, workability, and drug examinations
  • Must never have been convicted of a felony offense
  • Must not have been convicted of any class of non-traffic misdemeanor offense within the past 5 years
  • Must have demonstrated a positive past work history and financial record
  • Must possess adequate visual acuity and hearing ability sufficient to read, write, hear, and speak clearly in person and over communications
  • Must be able to type 40 wpm or better
  • Must be able to multi-task and remain calm in tense or emergency situations
  • Must possess a T.C.L.O.E. Telecommunications Operator's License within one year of appointment
  • Must become EMD, EFD, and EPD certified through International Academies of Emergency Dispatch within one year of employment
  • 6+ months experience as a Public Sector Dispatcher/Telecommunicator preferred
Working Conditions

Routine work is done indoors 100% of the time. All are subject to working all shifts and days of the week, subject to emergency call-out at a moment's notice and expected to remain on duty until properly relieved. Will be expected to work overtime during staffing shortages and emergencies, up to and including double shifts when required.