Sales Coordinator

3 days ago

Agawam, Massachusetts, United States Sound Seal Full time

Job Title: Sales Coordinator

Job Summary:

We are seeking a highly skilled Sales Coordinator to join our team at Sound Seal. As a Sales Coordinator, you will be responsible for providing world-class customer service to our internal member companies and external customers.

Key Responsibilities:

  • Act as the main point of contact for customer inquiries and complaints
  • Develop strong working relationships between project managers, onsite production team, and Manufacturing Representatives
  • Provide guidance to ensure customer inquiries and complaints are handled and processed in accordance with company procedures and objectives
  • Work in a fast-paced environment, providing customer service such as same day responses regarding production orders, ship dates, product specification sheets, samples, and general product inquiries
  • Use our ERP system to pull up and update Sales orders and suborders
  • Responsible for getting sign off and keeping track of expedite requests for future orders
  • Handles same day priority requests
  • Review shortage lists and other information received regarding needed parts, materials and supplies
  • Check receiving department areas to ensure prompt processing of urgently needed items
  • Quoting process for Internal Customers Exception/Same Day/Expedite/Quick Releases

Requirements:

  • High School diploma or GED Equivalent
  • Industrial or Mechanical background
  • Previous Customer Service experience supporting internal sales departments a plus
  • Experience in office setting working in an administrative role wearing multiple hats
  • Custom/project-based sales background preferred
  • Proficient level of competency in using Microsoft applications such as Word, Power Point, Excel, Outlook and general PC knowledge

About Us:

Catalyst offers a friendly and professional working environment that supports career and personal development that includes a competitive compensation package and comprehensive training programs.

Catalyst is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identify or protected veteran status.

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