RSW Airport Customer Experience Professional
3 weeks ago
Job Role: RSW Airport Customer Experience Professional - Full Time or Part Time
Description:
As a Seasonal Customer Experience Professional, you will play a critical role in delivering exceptional customer experiences at our RSW Airport location. Your primary responsibility will be to provide top-notch customer service, process rentals efficiently, and promote additional products and services.
Key Responsibilities:
- Interact with customers in a professional, friendly, and timely manner, ensuring their needs are met and exceeded
- Provide detailed explanations of rental terms and conditions, vehicle features, and other services to customers
- Sell optional protection products, upgrades, fuel options, and other equipment using company-approved sales techniques
- Assist customers with various requests, including directions, maps, local information, and service details
- Manage incoming calls for reservations, rate quotes, general questions, and provide information and resolutions
- Make outgoing calls for callback management and miscellaneous tasks as assigned
- Evaluate the condition of rental vehicles upon return
- Notify management of any customer or vehicle issues promptly
- Participate in ongoing training and development opportunities to enhance skills and knowledge
- Perform miscellaneous duties and backup responsibilities as needed
Requirements:
- Minimum age: 18 years old
- High School Diploma or equivalent required
- At least 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with a clean driving record
- No drug or alcohol-related convictions on driving records
- Authorized to work in the United States without sponsorship
- Availability for evening shifts on weekdays, weekends, and holidays
Benefits:
- Starting pay rate of $19.00/hour (hourly and overtime pay above 40 hours)
- M monthly customer service bonus opportunity up to $400/month
Location: Fort Myers International - RSW Airport, FL 33913
Duration: Approximately 150 days
Hours: 44 hours per week
Language: English
Estimated Salary: $29,920 - $39,120 per year
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