Critical Incident Response Manager
3 weeks ago
We are seeking an experienced Critical Incident Response Manager to join our team. The ideal candidate will have a strong background in ITIL principles and project management, with 7+ years of experience in the field.
The salary for this role is estimated to be around $120,000 - $180,000 per year, depending on location and experience.
Key Responsibilities- Lead and coordinate the response to critical incidents, including product or vendor outages, internal applications, and other major events.
- Analyze incident trends and call out patterns to identify areas for improvement and implement preventive measures.
- Drive the documentation of knowledgebase content for internal runbooks and self-service articles for end-user support.
- 7+ years of experience in IT operations
- 4+ years of director-level experience
- Complete understanding of IT disciplines within their area of responsibility
- Effective communication and interpersonal skills
- Experience with ITIL principles and project management
Tews Company is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, excellent benefits, and a collaborative work environment.
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