Senior Operations Manager

1 week ago


McDonough, Georgia, United States Wayfair Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to lead our Fulfillment Center operations. As a key member of our team, you will be responsible for developing and implementing strategies to improve efficiency, quality, and customer satisfaction.

Key Responsibilities:

  • Develop and maintain a strong safety culture, identifying and mitigating risks to ensure a safe working environment.
  • Lead a team of operations managers and supervisors, providing guidance and support to drive performance and excellence.
  • Collaborate with cross-functional teams to drive process improvements, quality initiatives, and Lean initiatives.
  • Monitor and analyze key performance metrics to ensure excellent customer experience and delivery on business plans.
  • Contribute to the development of new tools, processes, and technology to enhance team efficiency and effectiveness.

Requirements:

  • 5+ years of experience in e-commerce, supply chain, operations, or logistics.
  • Experience with complex operational projects, including process mapping and re-design.
  • Strong leadership skills, with a passion for safety and a focus on defect reduction.
  • Ability to work collaboratively across functions, synthesizing multiple perspectives into a streamlined action plan.
  • Proven ability to drive results in a fast-paced and rapidly growing company.

What We Offer:

  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Wayfair is an Equal Opportunity Employer.



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