Senior Operations Manager
1 week ago
We are seeking a highly skilled Senior Operations Manager to lead our Fulfillment Center operations. As a key member of our team, you will be responsible for developing and implementing strategies to improve efficiency, quality, and customer satisfaction.
Key Responsibilities:
- Develop and maintain a strong safety culture, identifying and mitigating risks to ensure a safe working environment.
- Lead a team of operations managers and supervisors, providing guidance and support to drive performance and excellence.
- Collaborate with cross-functional teams to drive process improvements, quality initiatives, and Lean initiatives.
- Monitor and analyze key performance metrics to ensure excellent customer experience and delivery on business plans.
- Contribute to the development of new tools, processes, and technology to enhance team efficiency and effectiveness.
Requirements:
- 5+ years of experience in e-commerce, supply chain, operations, or logistics.
- Experience with complex operational projects, including process mapping and re-design.
- Strong leadership skills, with a passion for safety and a focus on defect reduction.
- Ability to work collaboratively across functions, synthesizing multiple perspectives into a streamlined action plan.
- Proven ability to drive results in a fast-paced and rapidly growing company.
What We Offer:
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Wayfair is an Equal Opportunity Employer.
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