Dining Room Team Lead
3 days ago
The Dining Room Supervisor will oversee the day-to-day operations of the dining area, ensuring exceptional customer service, food quality, and cleanliness. This role involves supervising staff, managing reservations, and maintaining a positive dining experience for guests.
Key Responsibilities:
1. Lead and supervise dining room staff to ensure they adhere to service standards and procedures.
2. Coordinate with the kitchen to ensure timely and accurate delivery of food and beverages.
3. Assist in training and onboarding new dining room employees to ensure they meet service standards.
4. Manage reservations, seating arrangements, and guest inquiries to provide a seamless dining experience.
5. Maintain a clean and organized dining area, adhering to health and safety regulations.
6. Address customer concerns and escalate issues as needed to ensure customer satisfaction.
7. Ensure compliance with health and safety regulations and maintain accurate records.
8. Handle cash transactions and ensure accurate billing to maintain financial integrity.
Requirements:
1. Proven experience in a similar role in the hospitality industry, with a strong track record of leadership and customer service.
2. Excellent communication and problem-solving skills to effectively manage staff and resolve customer issues.
3. Ability to multitask and work effectively in a fast-paced environment, prioritizing tasks to meet deadlines.
4. Strong knowledge of food and beverage operations, including menu management and inventory control.
5. Familiarity with POS systems and basic accounting principles to maintain financial accuracy.
6. High school diploma or equivalent; additional certification in hospitality management is a plus.
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