Manager of Customer Experience

6 days ago


Sterling, Virginia, United States Axon Full time
About Our Mission

Axon is committed to protecting life and advancing social justice through our cutting-edge technology and community engagement. As a Manager of Customer Experience, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.

Your key responsibilities will include:

  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Leading a team of customer support engineers to provide timely and effective resolution to customer complaints and inquiries
  • Collaborating with internal teams to schedule meetings focused on resolving technical failures and addressing customer concerns

We value diversity, equity, and inclusion and strive to create a workplace culture that reflects these values. If you share our passion for making a difference, please consider joining our team.



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