Customer Service Representative
7 days ago
The Regional Customer Relations Specialist role at Critter Control is a critical position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for providing top-notch service to our existing customers, resolving their concerns in a single call, and ensuring their satisfaction.
Key Responsibilities:
- Answer incoming calls from customers, track open issues, and update them on plan/resolution status.
- Speak knowledgeably to customers' concerns, identify escalating priority issues, and report them to the proper chain of command.
- Conduct outbound contact calls to ensure customer satisfaction, make outgoing calls as needed, and assist customers with payments or auto-billing.
- Assist in summarizing trends, remaining open issues, and reoccurring issues in districts and regions.
Requirements:
- One year of experience in a call center/customer service environment or equivalent field experience in Wildlife/Pest Control.
- Knowledge of customer service principles and practices, good data entry and verbal skills, and proficiency in relevant computer applications.
- Ability to de-escalate upset customers, work overtime during peak season, and be flexible in scheduling.
Benefits:
- Competitive earning potential, matching 401(k), medical, dental, and vision insurance, STD, LTD, and life insurance, PTO, paid training, and company perks.
Qualifications:
- High School/GED or better.
- 1 year of experience in Customer Service.
Equal Opportunity Employer: Critter Control is an equal opportunity employer and welcomes applications from diverse candidates.
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