Customer Service Representative

7 days ago


Chicago, Illinois, United States Critter Control Full time
Job Description:

The Regional Customer Relations Specialist role at Critter Control is a critical position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for providing top-notch service to our existing customers, resolving their concerns in a single call, and ensuring their satisfaction.

Key Responsibilities:

  • Answer incoming calls from customers, track open issues, and update them on plan/resolution status.
  • Speak knowledgeably to customers' concerns, identify escalating priority issues, and report them to the proper chain of command.
  • Conduct outbound contact calls to ensure customer satisfaction, make outgoing calls as needed, and assist customers with payments or auto-billing.
  • Assist in summarizing trends, remaining open issues, and reoccurring issues in districts and regions.

Requirements:

  • One year of experience in a call center/customer service environment or equivalent field experience in Wildlife/Pest Control.
  • Knowledge of customer service principles and practices, good data entry and verbal skills, and proficiency in relevant computer applications.
  • Ability to de-escalate upset customers, work overtime during peak season, and be flexible in scheduling.

Benefits:

  • Competitive earning potential, matching 401(k), medical, dental, and vision insurance, STD, LTD, and life insurance, PTO, paid training, and company perks.

Qualifications:

  • High School/GED or better.
  • 1 year of experience in Customer Service.

Equal Opportunity Employer: Critter Control is an equal opportunity employer and welcomes applications from diverse candidates.



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