Automotive Service Specialist

6 days ago

Sacramento, California, United States Tesla Full time

Tesla is seeking a Service Advisor dedicated to delivering exceptional customer experiences with our innovative vehicle brand. This role demands a high level of engagement with customers and internal teams, with a focus on delivering technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

Key Responsibilities
  • Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers.
  • Assess technical issues, offering solutions over the phone when possible and escalating to the Service Manager as needed.
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail.
  • Conduct transactions, guide customers through corrections, and summarize repair work performed.
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services.
Requirements
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
  • Proactive willingness to learn emerging automotive technologies.
  • Ability to manage multiple priorities in order to meet business critical deadlines.
  • Valid driver's license required.
Benefits and Compensation

As a full-time Tesla employee, you are eligible for a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, 401(k) with employer match, and more. Compensation is based on market location, job-related knowledge, skills, and experience.

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