At VyStar Credit Union, we provide competitive compensation along with a comprehensive benefits package that features a 401(k) Plan, extensive paid training programs, and tuition reimbursement available for all employees, both full-time and part-time.

Part-time roles begin with a minimum commitment of 30 hours per week.

We invite you to explore a career with VyStar Credit Union, where you can become an integral part of our team.

The primary responsibilities of the Relationship Specialist I involve delivering exceptional member experiences during every interaction, whether in-person or via phone. This role requires the ability to recognize member cues, engage with open-ended questions, and cultivate both consumer and business relationships by accurately identifying member needs and effectively presenting VyStar's financial solutions.

This essential position in relationship management necessitates a clear understanding of VyStar Credit Union's unique value proposition compared to competitors, as well as the ability to educate and assist members in achieving their financial objectives.

• Utilize each member interaction, whether on the phone or in-person, to create outstanding member experiences, from initial greetings to enhancing relationships through meaningful conversations and effective cross-selling of credit union solutions.
• Identify member cues and employ open-ended discovery questions to foster consumer and business relationships by discerning member needs.
• Understand and appropriately position various consumer and business deposit, credit, insurance, and investment solutions.
• Process personal and business account transactions, open new accounts, and manage various loan applications.
• Explain fundamental credit and savings options while effectively referring more complex business products, mortgage solutions, investment options, and insurance services.
• Provide additional member services, including account maintenance, notary services, wire transfers, savings bond redemptions, safe deposit box services, fraud claims, and credit card disputes.
• Support and engage in all Credit Union initiatives and campaigns.
• Exercise sound judgment and discretion while adhering to established guidelines and limits.
• Work independently to achieve objectives while demonstrating a high level of integrity, trustworthiness, and professionalism.
• Maintain a positive and professional demeanor with members and partners consistently.
• Resolve member issues independently, striving for solutions that lead to a positive outcome, while escalating more complex concerns as necessary.
• Embrace VyStar's Standards of Excellence, Behaviors of Excellence, and the Great 8 Member Service Commitments.
• Actively lead by example through community service initiatives that support the VyStar brand.
• Utilize strong verbal and written communication skills.
• Perform other duties as assigned.

A High School Diploma or GED is required, while an Associate's degree is preferred.

Prior experience in sales and/or customer service, community service, or military service is preferred, particularly within a financial institution.

Experience in sales and/or customer service roles, preferably in a financial institution, is highly valued. Candidates should possess:

• Ability to accurately process transactions and requests.
• Excellent listening, verbal, and written communication skills.
• Proficiency in using the Internet and Microsoft Office applications.
• An outgoing personality with a strong desire to assist others.
• A professional appearance and attitude.
• The capability to manage multiple tasks in a fast-paced environment.
• Strong critical thinking and decision-making skills.

This position description does not constitute an implied contract for employment. The responsibilities outlined are intended to accurately reflect the essential functions of the role, which may be subject to change at any time by management.

VyStar Credit Union does not seek outside assistance or accept unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities.

Any resumes submitted by an outside vendor to any VyStar employee via email, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition/HR department will be considered the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral or through other means.

Thank you for your interest in this position.