BDC Manager

6 days ago

Avondale, Arizona, United States Gateway Chevrolet AZ Full time

About Gateway Chevrolet AZ

We are a leading automotive dealership in Arizona, committed to providing exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking a highly motivated and experienced BDC Manager to join our team. As a BDC Manager, you will be responsible for leading our Business Development Center (BDC) team, driving sales and service growth, and ensuring exceptional customer satisfaction.

Key Responsibilities

  • Lead the BDC Team
    • Recruit, train, and manage a team of BDC representatives to achieve sales and service targets.
    • Develop and implement effective sales and service strategies to drive growth and customer satisfaction.
  • Drive Sales and Service Growth
    • Develop and execute plans to increase sales and service revenue.
    • Collaborate with the sales and service teams to ensure seamless communication and coordination.
  • Customer Satisfaction
    • Ensure that all customer interactions are handled in a professional and courteous manner.
    • Monitor and address customer complaints and concerns in a timely and effective manner.
  • Other Responsibilities
    • Manage and maintain accurate records and reports.
    • Stay up-to-date with industry trends and best practices.

Requirements

  • Leadership Experience
    • Proven experience in leading a team and driving sales and service growth.
  • Customer Service Skills
    • Excellent customer service skills and ability to handle customer complaints and concerns.
  • Communication Skills
    • Strong communication and interpersonal skills.
  • Technical Skills
    • Proficient in managing sales and service systems and software.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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