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Front Desk Representative

2 months ago

Nantucket, Massachusetts, United States TPG Hotels & Resorts Full time

Job Overview

The Front Desk Agent plays a vital role in ensuring a seamless guest experience at our boutique hotel. As a key member of our team, you will be responsible for greeting guests, processing check-ins and check-outs, and providing exceptional customer service.

Key Responsibilities

  • Process guest check-ins and room assignments in accordance with hotel policies and procedures.
  • Accommodate special requests and resolve guest issues in a professional and courteous manner.
  • Process payments and handle cash handling, credit card processing, and accounting tasks.
  • Answer inquiries about hotel services, local attractions, and provide directions as needed.
  • Assist guests with check cashing, safety boxes, and additional guest room keys.
  • Perform special projects and participate in task forces as assigned.

Requirements

Education and Experience:

A high school education or related experience is required. We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service.