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Retail Assistant Manager

2 months ago

Scottsdale, Arizona, United States Eileen Fisher Full time

Retail Assistant Manager

Company Overview:

EILEEN FISHER is dedicated to crafting timeless and elegant apparel that seamlessly integrates into your wardrobe, season after season. Our commitment to sustainability is reflected in our take-back program, where we encourage customers to return their worn items for remaking or resale. As a certified B Corporation, we uphold rigorous standards for social and environmental performance, accountability, and transparency.

Position Overview:

As a Retail Assistant Manager, you will collaborate closely with the Store Manager to drive all initiatives that support the achievement of business goals while fostering an exceptional service culture. Your role will involve demonstrating integrity in business strategy, nurturing talent, and ensuring operational excellence. You will be a motivating leader who builds strong relationships both internally and externally, embodying the brand values and mission of EILEEN FISHER.

Key Responsibilities:

  • Business Strategy and Vision: Collaborate with the Store Manager to develop and execute business strategies aimed at enhancing sales and sustainable growth.
  • Support the Store Manager in maximizing sales performance to meet budget objectives while maintaining operational integrity.
  • Engage actively on the sales floor to provide exceptional customer service and foster a positive shopping experience.
  • Assist in training staff on product knowledge to ensure the team is well-informed about the brand and seasonal initiatives.
  • Lead efforts to establish community relationships and promote local events through networking.
  • Participate in the annual compensation process alongside the Store Manager.
  • Stay informed about industry trends and competitor activities.

Leadership and Team Development:

  • Attract and retain a high-performing team, building a robust talent pipeline.
  • Ensure a consistent onboarding experience for new hires.
  • Support the Store Manager in managing staffing budgets and resource allocation to drive sales and customer service excellence.
  • Conduct coaching sessions with team members to review performance and provide constructive feedback.
  • Engage in the annual Development Dialog process to identify and create action plans for team members.
  • Collaborate on employee relations matters to ensure effective resolutions.
  • Encourage ongoing growth and development within the team.

Client Engagement:

  • Utilize client strategies to achieve business objectives and enhance customer retention.
  • Promote brand visibility and market presence through community outreach and events.
  • Ensure superior customer service and after-sales experiences to build customer loyalty.
  • Implement company CRM initiatives to personalize client interactions.
  • Capture customer data to foster meaningful relationships.

Operational Excellence:

  • Analyze store performance and report on business trends.
  • Collaborate with various partners to adhere to company policies and procedures.
  • Participate in loss prevention audits to maintain inventory integrity.
  • Ensure accurate processing of merchandise requests and shipments.
  • Maintain visual merchandising standards and store presentation.

Qualifications:

  • Bachelor's Degree in a relevant field is preferred, or equivalent experience.
  • Minimum of 2+ years of management experience in retail or a service-oriented industry.
  • Ability to analyze sales data and respond effectively to business needs.
  • Proven track record of enhancing customer experiences and building loyalty.
  • Strong communication skills and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and retail management systems.
  • Passion for the fashion industry and commitment to personal and team development.

EILEEN FISHER, Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.