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Healthcare Support Professional
2 months ago
About the Role
We are seeking a highly skilled and dedicated Patient Care Coordinator to join our team at Vireo Health, Inc. in a retail cannabis dispensary environment. As a Patient Care Coordinator, you will work closely with our healthcare team to provide exceptional patient care and support.
Key Responsibilities
- Maintain confidentiality and safeguard patient information, ensuring the highest level of patient medication safety.
- Assist patients with all aspects of the dispensation process, including preparation, setup, and finalization, in accordance with regulatory requirements.
- Complete operational requirements by maintaining an organized workflow, verifying preparation and labeling of medications, and verifying order entries and charges.
- Utilize computer systems and programs to facilitate daily operations, including patient communication, refill orders, making appointments, and home deliveries.
- Maintain cash registers and accountability for assigned drawers, completing opening and closing procedures as assigned.
- Comply with state law and regulations, providing oversight for overall dispensary compliance under the supervision of a licensed pharmacist.
- Participate in recordkeeping and reporting necessary for State Compliance.
- Attend staff meetings, continuing education, and training as directed.
- Maintain a safe and clean working environment by adhering to custodial procedures, rules, and regulations, and adhering to infection-control standards.
- Assist patients and caregivers through the dispensary process and experience.
- Educate patients on the proper use and storage of medical cannabis medications.
- Follow the Green Goods customer service model.
- Work with supervisors to set and accomplish goals.
- Complete opening and closing procedures as assigned.
- Respond to patient communication platforms.
- Troubleshoot patient issues regarding the usage of cannabis products.
- Perform other duties as assigned.
Requirements
- A high school diploma and 1-3 years' experience in a retail environment.
- Proficiency with MS Office required.
- Experience working in a fast-paced retail setting is preferred.
- Excellent communication skills, verbal and written.
- Ability to work in a team environment, as well as independently.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment.
- Adaptable to change in the work environment.
- Must be able to stand for long periods.
- Flexible availability including but not limited to weekends and evenings.
Vireo Health, Inc. is an Equal Opportunity Employer
