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Customer Service Representative
1 month ago
The Plant Company is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with their orders and our service.
Key Responsibilities:
- Engage with customers to resolve any issues or concerns they may have
- Provide expert knowledge about our products to help customers make informed decisions
- Take pictures of products to provide to customers
- Follow up with customers to ensure they are satisfied with their orders
- Build sustainable relationships with customer accounts through open and interactive communication
Requirements:
- Desire to work in a fast-paced, ever-changing environment
- Customer focus and ability to adapt/respond to various personalities
- Proven customer support experience
- Strong phone contact handling and active listening skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Physical Requirements:
- Must be able to bend, twist, turn, climb, pull, lift, and carry up to 30 pounds occasionally throughout the workday in a greenhouse and office setting
The Plant Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. If you are a motivated and customer-focused individual who is passionate about plants and providing exceptional service, we encourage you to apply for this exciting opportunity.
