Insurance Support Specialist
6 days ago
About Us: State Farm Insurance is a leading provider of insurance services, dedicated to helping individuals and families protect their assets and achieve their financial goals.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
Job Description:
- Assist customers with their insurance needs by providing accurate and timely information regarding policy inquiries and claims.
- Process policy changes and updates in the system, ensuring seamless customer experiences.
- Collaborate with team members to resolve customer issues and ensure customer satisfaction through effective communication and problem-solving skills.
- Maintain customer records and update information as needed to ensure data accuracy and compliance.
- Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
- Stay up-to-date with insurance products and industry trends to effectively assist customers and provide informed guidance.
- Follow company policies and procedures to ensure compliance with regulations and guidelines.
Requirements:
- High school diploma or equivalent required; degree in business, communications, or related field preferred.
- 1-2 years of customer service experience, preferably in insurance industry.
- Excellent communication and interpersonal skills, with ability to work in team environment.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to multitask and prioritize tasks efficiently, meeting deadlines and performance goals.
Benefits: We offer a comprehensive benefits package, including medical, dental, vision, and 401(k) plan, as well as opportunities for professional growth and development.
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