Insurance Support Specialist

6 days ago


Independence, Missouri, United States State Farm Insurance Full time

About Us: State Farm Insurance is a leading provider of insurance services, dedicated to helping individuals and families protect their assets and achieve their financial goals.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.

Job Description:

  • Assist customers with their insurance needs by providing accurate and timely information regarding policy inquiries and claims.
  • Process policy changes and updates in the system, ensuring seamless customer experiences.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction through effective communication and problem-solving skills.
  • Maintain customer records and update information as needed to ensure data accuracy and compliance.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers and provide informed guidance.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.

Requirements:

  • High school diploma or equivalent required; degree in business, communications, or related field preferred.
  • 1-2 years of customer service experience, preferably in insurance industry.
  • Excellent communication and interpersonal skills, with ability to work in team environment.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Ability to multitask and prioritize tasks efficiently, meeting deadlines and performance goals.

Benefits: We offer a comprehensive benefits package, including medical, dental, vision, and 401(k) plan, as well as opportunities for professional growth and development.



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