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Senior Computer User Support Specialist

1 month ago

Walla Walla, Washington, United States Cayuse Shared Services Full time
Job Title: Senior Computer User Support Specialist

Cayuse Shared Services is seeking a highly skilled Senior Computer User Support Specialist to join our team. As a key member of our IT department, you will provide technical assistance to computer users, answer questions, and resolve computer problems in a timely and professional manner.

Key Responsibilities:

  • Provide technical assistance to computer users via phone, email, or in-person
  • Identify and resolve computer issues, including software conflicts and hardware device conflicts
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents
  • Collaborate with the IT team to ensure seamless delivery of IT services

Requirements:

  • Associates degree or equivalent experience
  • 6 years of experience in computer user support
  • Comprehensive knowledge of IT technical support
  • Secret clearance required

Working Conditions:

The ideal candidate will be able to work in a fast-paced environment, multitask, and have excellent communication and problem-solving skills. Cayuse Shared Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development.