Service Delivery Expert

1 week ago


Centennial, Colorado, United States Canon Solutions America, Inc. Full time

Job Overview

Canon Solutions America, Inc. is a leading provider of innovative printing solutions and exceptional professional services. We are currently seeking a skilled Field Service Technician I to join our team.

This role offers an exciting opportunity to work with cutting-edge technology and deliver exceptional customer experiences. As a Field Service Technician, you will be responsible for providing efficient and responsive maintenance services to our customers, ensuring their equipment runs smoothly and efficiently.

About the Role

In this position, you will be accountable for:

  • Product Support and Maintenance: Reporting product failure trends and serviceability issues, ensuring accurate information and record-keeping.
  • Customer Satisfaction: Meeting customer demands by providing timely and accurate field/shop/on-site maintenance services.
  • Tech Data Management: Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Strong Communication: Showcasing excellent customer communication and satisfaction skills.
  • Maintenance Efficiency: Maintaining the performance of assigned machines.
  • Branch Performance: Facilitating performance at a level that helps achieve branch/district metric targets.

Your Qualifications

We are looking for individuals who possess the following qualifications:

  • High School Diploma or Equivalent: A high school diploma or equivalent experience required.
  • Internet Literacy and Training: Possessing a basic understanding of internet environments and ability to successfully complete 120-day introductory period and PDIF new-hire class.
  • Travel Requirements: Ability to travel, valid driver's license, and acceptable driving record necessary.
  • Safety Precautions: Required to take all necessary steps to obtain security and/or other clearances required by customers to enter customers' premises.
  • Physical Demands: Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

What We Offer

As a valued member of our team, you can expect:

  • Competitive Compensation: $17.57 - $26.31 hourly salary.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more.

Company Overview

At Canon Solutions America, Inc., we empower companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, we help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

EEO Statement

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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