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Retail Sales and Service Professional

2 months ago

St Augustine, Florida, United States Massage Envy Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and helping to grow our client base.

Key Responsibilities

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of our services by educating clients on new and expanded offerings, selling our wellness programs, and encouraging homecare retail purchases
  • Support clinic operations by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer

  • A competitive base pay rate, plus bonuses and commissions
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A percentage off all products
  • A supportive and caring community that celebrates individuality and shares knowledge

Requirements

  • Previous retail or sales experience
  • An associate degree
  • Critical thinking skills, with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with clients
  • A general knowledge of massage and skin care services