Cloud Solutions Architect

4 weeks ago


Herndon, Virginia, United States Amazon Web Services, Inc. Full time
Job Summary

We are seeking a skilled Technical Account Manager to join our team at Amazon Web Services, Inc. This role will involve providing technical guidance and support to our enterprise customers, helping them to maximize the value of our cloud services.

Key Responsibilities
  1. Act as a single point of contact for enterprise customers, providing technical advice and guidance on the use of AWS services.
  2. Making recommendations on how new AWS offerings fit into the company strategy and architecture.
  3. Complete analysis and present periodic reviews of operational performance to customers.
  4. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
  5. Champion and advocate for customer requirements within AWS.
  6. Participate in customer requested meetings (onsite or via phone).
  7. Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
  8. Work with some of the leading technologists around the world.
  9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
  10. Available in non-business hours to handle urgent issues.
About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is committed to fostering a culture of inclusion and empowering employees to be proud of their differences.

Why Amazon Web Services?

Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We are committed to providing a flexible and inclusive work environment that allows our employees to thrive.



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