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Learning Technologist

2 months ago

Bethlehem, Pennsylvania, United States InsideHigherEd Full time
Job Summary

The Digital Learning Specialist will be responsible for the system administration of Moodle Workplace for all Executive Education non-degree programming. This role will act as a technical resource in support of the multiple platforms used in operating the department, managing all phases of the learner and faculty experience that intersects with technology.

Key Responsibilities
  • Manage Technology & Systems: (60%)
    • Apply adult learning theory, design models, and best practices to build interactive learning experiences through the LMS platform to reinforce course content.
    • Create and update program sites and courses for each program offering; blended, live online, and on-campus delivery modes.
    • Provide instructional, LMS technical support, and troubleshooting expertise to executive education faculty and learners.
    • Manage upgrades with the LMS (Moodle Workplace); communicate changes to learners/faculty.
    • Stay current with learning technology trends; explore, evaluate, and recommend new tools/technologies to enhance the user experience.
    • Act as a technical resource for multiple operational platforms within the department (Salesforce, Pardot, Blackthorn, etc.).
    • Develop ongoing training and training materials, visual aids for learner and faculty onboarding.
  • Data Analysis: (20%)
    • Develop, implement, and analyze post-program surveys.
    • Track enrollment and participant progress.
    • Identify trends in utilization.
    • Create and sustain departmental dashboards.
    • Synthesize analysis using Airtable, Tableau tools.
    • Assess data to make programming recommendations.
  • Program Support: (20%)
    • Coordinate program logistics; Moodle, Zoom.
    • Lead development of program workbooks, faculty bios, content, and participant bios.
    • Manage faculty and participant invoicing/purchase order process as necessary.
    • Contribute to process improvement and quality initiatives.
Requirements
  • Bachelor's degree and between 3-5 years of relevant experience, preferably in a business or higher education context or an equivalent combination of education and/or experience.
  • Demonstrated experience with learning management systems.
  • Intermediate proficiency in MS Excel.
  • Experience working with individuals from diverse backgrounds.
Preferred Qualifications
  • Moodle experience preferred.
  • Additional exposure to learning, CRM, and tools; Tableau, Airtable, Salesforce.
Skills
  • Excellent communication, collaboration, and interpersonal skills.
  • High attention to detail and accuracy.
  • Ability to synthesize data and translate into actionable insights and recommendations.
  • Organized, problem solver that can manage competing priorities and time-sensitive projects independently.
  • An understanding of adult learning theory and a learning mindset is beneficial.