Data Analytics Specialist

4 weeks ago


Atlanta, Georgia, United States StubHub Full time
About the Role

At StubHub, we're on a mission to redefine the live event experience on a global scale. We're looking for a talented Data Analytics Specialist to join our Global Customer Service organization and play a crucial role in ensuring operational efficiency.

This Full-Time position may require weekend, holiday, daytime, and/or evening hours. The ideal candidate will have a strong understanding of data analytics and problem-solving, with experience in a customer service or contact center environment.

Key Responsibilities
  • Build and maintain dashboards that provide actionable insights to Customer Service Department stakeholders.
  • Establish and track KPIs to measure the performance of our operations and drive resource allocation.
  • Triage and complete inbound requests for changes, corrections, and creation of new dashboards.
  • Provide insights and supporting data to improve top-line KPIs, such as service levels, employee productivity, and service quality.
Requirements
  • Bachelor's degree in STEM, Economics, or equivalent experience.
  • 2+ years with a procedural programming language (e.g: SQL).
  • 2+ years experience with Tableau, Power BI, or similar data visualization software.
  • Strong understanding of data warehousing and ETL processes is a plus.
What We Offer
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.


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