Policy Support Representative

3 weeks ago


Homewood, Illinois, United States State Farm Insurance Full time
Job Overview
State Farm Insurance is seeking a Policy Support Representative to join our team. As a Policy Support Representative, you will be responsible for assisting customers with policy-related inquiries, processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. You will also be responsible for collaborating with team members to ensure customer satisfaction, maintaining accurate customer records and updating information as needed, following company policies and procedures to ensure compliance with insurance regulations, staying updated on industry trends and changes in insurance policies, and continuously improving your knowledge and skills through training and development opportunities.

Requirements and Qualifications
To be successful in this role, you should have a Bachelor's degree in a relevant field (e.g. business, communications) and 1+ years of customer-facing experience in a similar role. You should also possess excellent communication and problem-solving skills, and the ability to work in a team-oriented environment. We offer a competitive salary of $52,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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