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Customer Service Representative

2 months ago

Chicago, Illinois, United States City of Chicago School District - Chicago Public Schools Full time

About City of Chicago School District - Chicago Public Schools

We are a leading educational institution serving over 320,000 students in 600 schools, employing nearly 40,000 people. Our mission is to provide a world-class education to every student, regardless of their background or circumstances.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Seasonal Parent Support Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to parents and guardians, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to parents and guardians via phone, email, and in-person
  • Respond to inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction
  • Develop and maintain knowledge of CPS policies, procedures, and programs
  • Participate in ongoing training and professional development to enhance customer service skills

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about education and customer service, we encourage you to apply for this exciting opportunity.