Current jobs related to Customer Care Team Leader - Norcross, Georgia - Iron Mountain Inc

  • Customer Service Leader

    2 months ago

    Norcross, Georgia, United States CabinetCorp Full time

    About CabinetCorp At CabinetCorp, we are dedicated to providing exceptional cabinetry solutions to homeowners, contractors, and design professionals. As a leader in the cabinet industry, we pride ourselves on delivering top-quality products and outstanding customer service. Position Overview We are seeking a motivated and experienced Customer Service...

  • Team Lead

    4 weeks ago

    Norcross, Georgia, United States Learning Care Group Full time

    Join a strong community where all we do is care for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: benefits, balance, and opportunity. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health...

  • Childcare Center Team Lead

    4 days ago

    Norcross, Georgia, United States Learning Care Group Full time

    About the Role:We are seeking a dedicated and passionate Team Lead to join our childcare center team. As a Team Lead, you will be responsible for promoting the social, physical, and intellectual growth of the children in your care. You will take the lead on classroom management and curriculum implementation, ensuring a fun and interactive learning...

  • Shift Leader

    2 weeks ago

    Norcross, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital LLC is seeking a skilled Shift Leader to oversee daily store operations and ensure exceptional customer experiences. As a key member of our team, you will be responsible for leading by example, guiding team members, and driving results in a fast-paced environment.Key ResponsibilitiesComposureRemain calm and composed under pressure,...

  • Restaurant Shift Leader

    7 days ago

    Norcross, Georgia, United States McDonald's Restaurants Full time

    Key Responsibilities:We are looking for exceptional leaders to manage our restaurant teams. As a Shift Manager, you will be responsible for ensuring seamless operations during your shifts. This includes supervising staff, managing customer service, and maintaining a clean and safe environment.Requirements: Strong leadership and communication skills Ability...

  • Customer Service Supervisor

    1 month ago

    Norcross, Georgia, United States Iron Mountain Inc Full time

    Supervisor, Customer CareAt Iron Mountain, we're committed to protecting what our customers value most. As a Supervisor, Customer Care, you'll play a critical role in building personalized quality relationships with our internal and external customers.Key Responsibilities:Provide daily oversight to the team members, work volumes, and overall team...

  • Team Lead

    3 weeks ago

    Norcross, Georgia, United States Learning Care Group Full time

    Join Our Team as a Team Lead at Learning Care GroupWe are seeking a dedicated and passionate Team Lead to join our team at Learning Care Group. As a Team Lead, you will play a vital role in promoting the social, physical, and intellectual growth of the children in your care. You will be responsible for classroom management, curriculum implementation, and...

  • Eye Care Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Global Channel Management Full time

    About the role at Global Channel ManagementJob Summary:We are seeking a highly skilled Eye Care Customer Service Representative to join our team. As an Eye Care Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues and concerns, and managing customer late lists.Key...

  • Customer Service Representative

    2 weeks ago

    Norcross, Georgia, United States CarMax Full time

    {"title": "Customer Service Assistant", "description": "Deliver Exceptional Customer ExperiencesAt CarMax, we're committed to providing an iconic customer experience. As a Customer Service Assistant, you'll play a critical role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Connect with customers via phone,...

  • Customer Service Liaison

    4 days ago

    Norcross, Georgia, United States WestRock Full time

    Job Summary:As a Customer Service Liaison at Smurfit Westrock, you will play a critical role in representing the company to customers and serving as a liaison between customers, sales, and operations teams. This position requires strong communication and problem-solving skills to effectively manage customer relationships and resolve issues.Key...

  • Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Transdev Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    1 month ago

    Norcross, Georgia, United States Transdev Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to...

  • Lead Team Member

    2 weeks ago

    Norcross, Georgia, United States pOpshelf Full time

    About pOpshelfpOpshelf is a fun and stress-free shopping destination for everyday and special items. We strive to provide a unique and exciting experience for our customers, with a wide range of products priced under $5 and a selection of extreme value items priced above $5.Job SummaryThe Lead Team Member is responsible for maintaining a clean,...

  • Customer Service Representative

    1 week ago

    Norcross, Georgia, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for managing multiple locations, assessing customer storage needs, and providing exceptional customer service.Key ResponsibilitiesManage daily storage unit inspections to confirm...

  • Medical Care Specialist

    4 weeks ago

    Norcross, Georgia, United States Medlife Primary & Urgent Care Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Assistant to join our team at Medlife Primary & Urgent Care. As a Medical Assistant, you will be responsible for providing exceptional patient care and support to our patients in a fast-paced urgent care setting.Key ResponsibilitiesPerform various patient care activities, including taking vital...

  • Bilingual Customer Service Representative

    1 week ago

    Norcross, Georgia, United States CarMax, Inc. Full time

    Customer Experience Consultant RoleAt CarMax, we're committed to delivering an iconic customer experience. As a Customer Experience Consultant, you'll be the vital link between our customers' at-home and in-store experiences, providing a seamless process from start to finish. You'll respond to sales leads and customer inquiries, ensuring customers can buy...

  • Customer Service Representative

    1 week ago

    Norcross, Georgia, United States Galin Vinasco - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative for Galin Vinasco - State Farm Agent, you will play a crucial role in providing exceptional customer service to our clients. Your primary responsibility will be to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded. Key Responsibilities:Respond to customer...

  • Care Manager RN

    2 weeks ago

    Norcross, Georgia, United States PruittHealth Full time

    PruittHealth @ Home: A Leader in Home Health CareWe are seeking a compassionate and skilled Registered Nurse Care Manager to join our team at PruittHealth @ Home. As a leader in home health care, we deliver quality care where our patients choose to be.About the RoleAs a Registered Nurse Care Manager, you will provide home health care to patients in Gwinnett...

  • Care Manager, RN

    2 weeks ago

    Norcross, Georgia, United States PruittHealth Full time

    PruittHealth @ Home: A Leader in Home Health CareWe are seeking a compassionate and skilled Registered Nurse Care Manager to join our team at PruittHealth @ Home. As a leader in home health care, we deliver quality care to our patients in the comfort of their own homes.About the Role:Provide home health care to patients in Gwinnett County, North Fulton...

  • Customer Experience Manager

    1 month ago

    Norcross, Georgia, United States Iron Mountain Inc Full time

    Job Title: Customer Experience ManagerAt Iron Mountain, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a critical role in driving business strategy and execution to deliver end-to-end customer experiences in support of our Customer Care strategy.Key Responsibilities:Lead the day-to-day...

Customer Care Team Leader

2 months ago

Norcross, Georgia, United States Iron Mountain Inc Full time

Position: Customer Care Team Leader

At Iron Mountain, we safeguard what our clients cherish most, bridging the gap between the physical and digital realms. Our workforce is encouraged to unleash their creativity in a dynamic environment that thrives on innovation. Join us in a team that not only embraces excellence but actively cultivates it.

Vaccination Requirement: As a trusted partner to our clients, all team members are required to be vaccinated.

Overview: Iron Mountain is in search of a Customer Care Team Leader to enhance our Customer Services & Support Group. This role is pivotal in guiding team members to foster personalized, high-quality relationships with both internal and external clients. Our mission is to become our clients' reliable partner by anticipating their needs, minimizing customer effort, and taking ownership of every interaction.

Key Responsibilities:

  • Oversee daily operations and customer support within the North America Customer Care teams, ensuring team objectives and quality service standards are consistently met.
  • Provide daily guidance to team members, monitor workloads, and assess overall team performance.
  • Collaborate with training and quality assurance teams to enhance the performance of Customer Care Associates.
  • Maintain strong internal relationships with Sales personnel and organizational leaders.
  • Support a self-motivated and empowered team environment.
  • Assist in the recruitment, onboarding, and continuous training of new employees.
  • Provide HR-related support for team members as necessary.
  • Champion initiatives that promote employee recognition and career advancement within the team.
  • Ensure compliance with Iron Mountain policies, procedures, and company standards.
  • Conduct regular performance reviews, addressing questions and offering constructive feedback to facilitate team members' growth.

Qualifications:

  • 1-3 years of management experience is essential.
  • Strong customer service skills with a keen attention to detail.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Ability to navigate online systems for data entry, maintenance, and inquiries.
  • Exceptional verbal and written communication skills.
  • Excellent organizational and interpersonal abilities.
  • Flexibility to work various shifts based on business requirements.
  • Proven capability to lead, coach, and mentor staff effectively.

Equal Opportunity Employer: Iron Mountain is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status, or any other legally protected classifications.

Category: Customer Services & Support Group