Customer Experience Specialist

4 weeks ago


Albion, New York, United States Crosby's Full time

Customer Experience Specialist - Albion, NY

About Crosby's

Crosby's is a dynamic and customer-centric organization dedicated to delivering exceptional experiences to our valued customers. We are committed to creating a welcoming environment that exceeds customer expectations.

Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team in Albion, NY. As a key member of our team, you will be responsible for delivering an Amazing Customer Experience by providing prompt and courteous service to our customers.

Key Responsibilities

• Acknowledge customers as soon as they enter the store

• Make eye contact, smile, and offer assistance

• Provide all customers with prompt and courteous service

• Refer to customers by name if known

• Protect the Crosby's brand by preparing in-store fresh food and made-to-order fresh food in full compliance with Crosby's recipes, specifications, and standards

• Engage customers through friendly conversation

• Advise customers of the benefits of enrolling in our loyalty program, My Crosby's Rewards, and assist with the enrollment process

• Actively promote the use of My Crosby's Rewards' loyalty program

• Advise customers of Crosby's specials using suggestive selling techniques

• Thank each and every customer

Essential Functions

• Ability to sit, stand, bend, stoop, and reach for long periods of time

• Ability to perform arithmetic calculations at the eighth-grade level to make change, count monies, complete shift reports, and account for numbers of various products during vendor check-in

• Sufficient visual acuity to check identification

• Ability to read and understand instructions for operating lottery, point-of-sale systems, and other equipment

• Ability to lift up to 40 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc., at least once per shift

• Ability to react to a fire by lifting a fire extinguisher weighing 40 pounds and moving it to the fire area

• Ability to tolerate exposure to gasoline fumes and cleaning products

• Ability to enter and work in a cooler with a temperature of 34 degrees up to 60 minutes at a time

Requirements

Minimum Qualifications

• High school diploma or equivalent preferred

• 18 years of age preferred

Experience Preferred

Crosby's is an equal opportunity employer. We offer a competitive salary, paid time off, flexible schedules, and opportunities for growth. The estimated salary for this position is $15.00/hour and up based on experience.



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