Customer Experience Specialist
4 weeks ago
Customer Experience Specialist - Albion, NY
About Crosby's
Crosby's is a dynamic and customer-centric organization dedicated to delivering exceptional experiences to our valued customers. We are committed to creating a welcoming environment that exceeds customer expectations.
Job Summary
We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team in Albion, NY. As a key member of our team, you will be responsible for delivering an Amazing Customer Experience by providing prompt and courteous service to our customers.
Key Responsibilities
• Acknowledge customers as soon as they enter the store
• Make eye contact, smile, and offer assistance
• Provide all customers with prompt and courteous service
• Refer to customers by name if known
• Protect the Crosby's brand by preparing in-store fresh food and made-to-order fresh food in full compliance with Crosby's recipes, specifications, and standards
• Engage customers through friendly conversation
• Advise customers of the benefits of enrolling in our loyalty program, My Crosby's Rewards, and assist with the enrollment process
• Actively promote the use of My Crosby's Rewards' loyalty program
• Advise customers of Crosby's specials using suggestive selling techniques
• Thank each and every customer
Essential Functions
• Ability to sit, stand, bend, stoop, and reach for long periods of time
• Ability to perform arithmetic calculations at the eighth-grade level to make change, count monies, complete shift reports, and account for numbers of various products during vendor check-in
• Sufficient visual acuity to check identification
• Ability to read and understand instructions for operating lottery, point-of-sale systems, and other equipment
• Ability to lift up to 40 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc., at least once per shift
• Ability to react to a fire by lifting a fire extinguisher weighing 40 pounds and moving it to the fire area
• Ability to tolerate exposure to gasoline fumes and cleaning products
• Ability to enter and work in a cooler with a temperature of 34 degrees up to 60 minutes at a time
Requirements
Minimum Qualifications
• High school diploma or equivalent preferred
• 18 years of age preferred
Experience Preferred
Crosby's is an equal opportunity employer. We offer a competitive salary, paid time off, flexible schedules, and opportunities for growth. The estimated salary for this position is $15.00/hour and up based on experience.
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