Guitar Craftsmanship Specialist

3 weeks ago


Madison, Wisconsin, United States Guitar Center Full time

Guitar Center is seeking a skilled Guitar Repair Technician to provide exceptional customer service and repair services on customer-owned instruments. As a member of our team, you will have the opportunity to develop your skills and knowledge in guitar repair, while working in a dynamic and supportive environment.

About Us

At Guitar Center, we are passionate about music and committed to helping musicians and non-musicians alike to experience the joy of creating music. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling people to experience the power of music.

We believe in creating inclusive environments that put our customers first, all while fulfilling our mission. Our team members are knowledgeable, passionate, and dedicated to providing an excellent customer experience.

Job Description

The ideal candidate for this role will be skilled in repairing guitars and possess a strong understanding of customer service principles. The successful candidate will be able to interact with customers, ensuring a positive experience, and provide high-quality repair services on customer-owned instruments.

As a Guitar Repair Technician, you will:

  • Provide maintenance and repair services on customer-owned instruments
  • Maintain store-owned gear as requested
  • Complete warranty repair work
Requirements

To be considered for this role, you must have a skilled understanding of repairing guitars and be able to work effectively in a fast-paced environment.

A few special characteristics that make our Repair Technicians successful:

  • Customer Focus: Understands customer service principles and able to provide an excellent customer experience
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them
  • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques
  • Training: Able to effectively train learners and communicate info and techniques so that they are retained
Salary and Benefits

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. In addition to a competitive salary, Guitar Center offers robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.



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