Store Leader

11 hours ago

Springfield, Oregon, United States GameStop Full time
Job Title: Store Leader

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide.

Job Summary:

The Store Leader is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

Key Responsibilities:
  • Manage and lead a team of retail staff to achieve sales, profit, and shrink goals.
  • Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, and assisting with meeting their video gaming needs.
  • Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
  • Promote GameStop's unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
  • Recruit, interview, hire, assess, develop, and retain high-performing associates.
  • Ensure associates have completed their onboarding, job training, and compliance training prior to opening or closing a shift on their own.
  • Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan.
  • Schedule store associates to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
  • Approve payroll, make time edits, and verify that store associates are paid for all time worked.
  • Provide timely and appropriate recognition and feedback to all store associates concerning performance.
  • Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
  • Ensure Omni-Channel orders are fulfilled and shipped daily.
  • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
  • Protect company assets through effective inventory control and loss prevention practices.
  • Lead store team in meeting and exceeding sales, profit, and shrink goals.
Requirements:
  • Must present proof of ability to legally work in the United States.
  • Must be at least 18 years of age.
  • High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • At least 1 year of retail management experience required.
  • At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
  • Video game knowledge preferred.
Key Skills and Abilities:
  • Possess an outgoing and welcoming personality with strong people skills.
  • Provide genuine and individualized assistance to every guest during every visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English.
  • Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
  • Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace.
  • Operate Point-of-Sale (POS) computer system.
  • Possess basic mathematics and alphabetizing skills.
  • Complete required paperwork properly.
  • Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
  • Execute financial tasks in strict accordance with company policy.
  • Achieve objectives and lead in a fast-paced, rapidly changing environment.
  • Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.
  • Constructively manage pressure and adapt to stressful situations without impact on guest interactions.
  • Be reliable and trustworthy; always use good judgment.
  • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
  • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.

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