Member Engagement Specialist

4 weeks ago


Santa Monica, California, United States John Reed Fitness Full time

At JOHN REED FITNESS, we believe in creating an immersive international fitness club experience that inspires and motivates our members. We're looking for passionate and dedicated individuals to join our Member Relations CLOSER Team as Fitness Experience Coordinators.

Responsibilities:

  1. Create a welcoming and engaging environment for our members, ensuring they feel valued and supported throughout their fitness journey.
  2. Promote membership acquisition and retention through effective use of our CRM system.
  3. Deliver exceptional customer service by conducting daily club tours and providing personalized support to prospective members and guests.
  4. Craft memorable experiences for new members, including welcome gifts and personalized attention.
  5. Monitor and maintain high levels of member satisfaction, fostering a positive and inclusive community atmosphere.
  6. Stay informed about club operations and communicate effectively with department heads to ensure seamless workflow.
  7. Serve as a trusted advisor to the Club Manager, contributing to the success of the team.
  8. Adhere to company attendance policies and adapt to changing needs by taking on additional responsibilities as needed.

Estimated Salary: $40,000 - $60,000 per year, depending on location and experience.



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