Reservations Agent

Benchmark Hospitality is seeking a highly skilled and customer-focused Reservations Agent to join our team at Benchmark Lanier Islands Resort. As a key member of our reservations team, you will play a vital role in ensuring that our guests have an exceptional experience while planning their visit.

We are looking for a talented individual who is passionate about delivering exceptional customer service, has a strong desire to make an impact on others, and is eager to learn and grow with our company. If you have experience in a hotel or resort reservations team and enjoy engaging with people from all over the world, we want to hear from you

• Help guests discover and book their dream vacation
• Answer calls and greet guests in a friendly and welcoming manner
• Make guest reservations for all resort accommodations
• Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resorts revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals
• Maintain a strong familiarity with the Resort and surrounding area
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guests' satisfaction
• Maintain strong relationships & communications with Accounting, Front Desk and Guest Services teams
• Interact with resort staff in a polite and respectful manner
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision

• Must be available to work a flexible schedule to include nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.