Principal Customer Quality Assurance Engineer
6 days ago
We are seeking a Principal Customer Quality Engineer to join our team at Skyworks Solutions. As a key member of our Mixed Signal Solutions (MSS) group, you will be responsible for ensuring the high quality of our integrated circuit products.
The ideal candidate will have a strong background in CMOS Mixed Signal Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality. In addition, they should have at least 5 years of experience in customer management and excellent communication skills.
This role involves working closely with cross-functional teams, including Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure that our products meet the highest quality standards.
Key Responsibilities:
- Resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions.
- Interface with MSS customers to fully understand the customer's complaints and provide regular status.
- Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high-quality 8D reports.
- Represent quality and customer requirements in change management meetings.
- Prior to product launch work closely with voice of the customer, product development teams and manufacturing/suppliers to surface potential issues early to insure stable/high quality device during high-volume manufacturing.
- Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolution.
Requirements:
- Bachelor's degree in Electrical Engineering or related field with a Master's preferred.
- At least 12 years of experience in CMOS Mixed Signal Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality.
- At least 5 years of experience in customer management.
- Automotive requirements experience preferred (AEC, IATF, AIAG, DRBFM, etc).
- Good understanding of end customer's product validation and testing (sub-system and system level).
- Strong potential global leadership skills with proven ability to influence development teams to improve quality when faced with schedule/cost/performance tradeoffs.
- Advanced data analysis and data-driven skills.
- Problem-solving experience leveraging industry best practices (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA).
Salary Range: $120,000 - $180,000 per year, depending on experience.
Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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